Otera + Tungsten Automation

Overview

Tungsten Automation captures, classifies, and extracts data from high volumes of documents for organizations across industries. Once documents are processed, someone still reviews outputs and decides what happens next. When Otera connects to Tungsten, autonomous AI agents handle that decision layer and execute the follow-on actions, enabling end-to-end processing from document intake through completed outcomes.

How It Works

Otera works alongside Tungsten, extending document capture into autonomous, end-to-end processing.

• Receive processed documents: Agents receive extracted fields and classification results from completed capture workflows, with all metadata needed to evaluate the document.
• Evaluate and decide: Otera applies business rules to determine whether each document proceeds automatically or requires review, eliminating the manual triage step that typically follows extraction.
• Advance the workflow: Specialized AI agents collaborate to route decisions to downstream systems, update records, and trigger next steps, keeping processes moving without waiting for someone to act on the extracted data.
• Handle ambiguity: When extraction confidence is low or the document doesn't fit expected patterns, Otera flags it with context so reviewers understand exactly why it needs attention.