global business services

Autonomous GBS at enterprise scale

Otera transforms fragmented GBS processes into end-to-end autonomous operations.
$100M+

Profit impact

30%+

OpEx savings

90%+

Reduction in manual effort

WHY OTERA

Autonomous operations for GBS

Evolve Global Business Services from manual to intelligent, self-governing operations.

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Accounts Payable
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Order to Cash
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Procure to Pay
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HR Operations
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Legal and Contract Support

Instant Invoice Processing at Enterprise Scale

Invoice processing runs fully autonomously, while human involvement is reserved for vendor relationship decisions and policy exceptions that require organizational authority.

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Topline Impact Bottom-Line Impact
Working capital becomes predictable across entities and regions Dramatic reduction in processing cost per invoice
Vendor relationships strengthened through consistent, timely payments Cycle time compressed from days to minutes
Audit readiness maintained continuously, not prepared retrospectively Compliance risk eliminated through consistent rule application

Autonomous Revenue Cycle from Order to Cash 

The Order-to-Cash cycle runs autonomously with human involvement reserved for customer relationship decisions and contract negotiations that require commercial authority.

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Topline Impact Bottom-Line Impact
CX becomes a competitive differentiator through instant order confirmation Cycle time compressed by more than 70%
Revenue recognition accelerated through autonomous invoice generation Dispute volume reduced through consistent validation
Working capital position strengthened through faster cash application Collections capacity redirected from reconciliation to strategic accounts
Customer satisfaction improved through proactive status communication Write-offs reduced through accurate payment matching

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Zero-Touch Procurement from Requisition to Payment

Put Procurement on auto-pilot, while human involvement is reserved for supplier relationship decisions and strategic sourcing that require commercial authority.

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Topline Impact Bottom-Line Impact
Procurement becomes an enabler of speed, not a bottleneck Off-contract spend eliminated through consistent policy enforcement
Supplier relationships strengthened through reliable, predictable processes Dramatically reduced processing cost per transaction
Strategic sourcing capacity increased as transactional work disappears Contract leakage eliminated through automated compliance
Compliance posture strengthened across all regions and entities Systematically prevent duplicate payments and overpayments

Zero-Touch Employee Lifecycle Processing

Employee Lifecycle Management runs touchlessly, with human involvement limited to employee relationship decisions and policy matters that require organizational authority.

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Topline Impact Bottom-Line Impact
Employee experience transformed through instant, consistent service delivery HR administrative cost dramatically reduced
Employer brand strengthened through seamless onboarding Processing time compressed from days to hours
Compliance posture upheld continuously across all jurisdictions Error-related rework eliminated
HR capacity redirected to strategic workforce initiatives Audit preparation time slashed to near zero

Autonomous Contract Processing and Dispute Preparation

Contract and dispute workflows run autonomously, with human involvement reserved for legal determinations and negotiation decisions that require professional authority.

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Topline Impact Bottom-Line Impact
Legal team capacity redirected to strategic matters and complex negotiations Dramatically reduced contract review cost per document
Compliance risk reduced through consistent obligation tracking Dispute preparation time compressed from days to hours
Speed-to-contract becomes a competitive advantage Legal team bandwidth increased without headcount

AI Agents for Autonomous...

Proven in industries where efficiency, accuracy, and compliance are non-negotiable

+$300M
Profit
+30%
Opex Savings
"We’re running 90% autonomous ops across millions of claims, targeting $300M in profit as part of a broader 30-country transformation program."
Pieter Viljoen
Chief Data Officer
80%
STP
Zero
Backlog
"600,000 annual emails are now processed in a matter of seconds - if it had been 6 million, that would have been exactly the same thing."
François Goffinet
Chief Executive Officer
Platform

An Autonomous layer across your enterprise operations

Leverage pre-built Agents
Build your own Agents
Integrate your Agents into flows

Deploy 100+ production-ready agents proven in finance and procurement operations with no training data required.

Configure agents in plain language using reusable components to scale across functions and regions.

Connect end-to-end autonomous operations across finance, procurement, and service delivery with centralized visibility and control.

INTEGRATE WITH OVER 400+ APPS AND SERVICES

Connect your existing infrastructure

Go from Manual-first to Agentic-first GBS

Manual-First

Disconnected finance, procurement, and customer ops. Manual checks, duplicated work, and SLA backlogs.

Slow Settlements

Limited Capacity

Rework and SLA breaches

Rising OpEx

Agentic-First

Centralized oversight while finance and procurement workflows run as autonomous processes with explainable decisions.

Instant decisions

Unlimited Capacity

GDPR and DORA-ready execution

60%+ OpEx Savings

Frequently asked questions

Do we need to label data or train models?

No. Otera's zero-shot AI works out of the box with no labeled data and no training needs.

Can we start small, or is this an all-or-nothing rollout?

Start with one shared service process (AP, O2C, P2P, etc.), then prove ROI in 8–12 weeks, and scale at your own pace.

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What results have others achieved?

GBS leaders such as Siemens have achieved fully autonomous GBS use cases, compressing cycle times by 10x and unlocking scalable savings across regions.

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What's the deployment timeline?

Production deployments deliver measurable impact within 8–12 weeks.

Will this pass security and compliance audits?

Yes. Otera meets GDPR, SOC2, and DORA requirements and can deploy in your own cloud for full data sovereignty.

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What processes fit best?

Begin with Accounts Payable, Order to Cash, Procure to Pay, and other high-volume, document-driven GBS operations, then expand to more niche use cases..

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What industries use Otera today?

GBS, insurance, banking, financial services, and telecom, where efficiency, accuracy, and compliance are mission-critical.

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