Otera + Epicor Kinetic

Overview

Epicor Kinetic serves over 23,000 customers including ABC Supply and Parker Hannifin, providing cloud ERP for discrete and process manufacturing. The platform manages production, inventory, and financials, but exception handling, planning decisions, and approval workflows still require manual intervention. Otera's AI agents extend Kinetic's capabilities by autonomously evaluating situations and completing operations without human bottlenecks.

How It Works

Otera works alongside Epicor Kinetic, adding autonomous decision-making to manufacturing workflows.

• Retrieve operations data: Agents access production orders, inventory records, delivery documentation and quality metrics from Kinetic, building context for each pending decision.
• Handle production exceptions: Otera evaluates equipment issues, material variances, and quality deviations, determining corrective actions automatically.
• Process approval workflows: AI agents advance purchase requisitions, production changes, and quality releases end-to-end, applying authorization rules without delays.
• Escalate critical issues: When exceptions affect delivery commitments or require significant capital decisions, Otera routes them with full analysis and recommendations.