BPM Integration

Otera + Camunda

Camunda orchestrates business processes across enterprise systems, and Otera autonomously handles the decisions that advance each workflow to completion.

Overview

Camunda provides process orchestration through BPMN workflows and microservices coordination. The platform manages process execution and system integration, but decision points, exception handling, and judgment-intensive tasks still require human intervention. Otera's AI agents take over the decision layer, autonomously evaluating situations and completing work end-to-end.

How It Works

Otera works alongside Camunda, adding autonomous decision-making to process orchestration.

  • Access process context: Agents retrieve workflow states, task data, and execution histories from Camunda, building complete context for each pending decision.
  • Resolve process exceptions: Otera evaluates failed tasks, timeout conditions, and compensation scenarios, determining appropriate recovery actions automatically.
  • Complete decision tasks: AI agents handle human tasks requiring judgment, applying business rules and contextual reasoning to advance processes without delays.
  • Coordinate across systems: When decisions require cross-system actions, Otera orchestrates updates and continues workflow execution seamlessly.
CUSTOMERS

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CUSTOMERS

The Autonomous Era has already begun

+$300M
Profit
+30%
Opex Savings
"We’re running 90% autonomous ops across millions of claims, targeting $300M in profit as part of a broader 30-country transformation program."
Pieter Viljoen
Chief Data Officer
80%
STP
Zero
Backlog
"600,000 annual emails are now processed in a matter of seconds - if it had been 6 million, that would have been exactly the same thing."
François Goffinet
Chief Executive Officer

Pioneering secure Agentic Automation

Trusted by leading Fortune 500 companies, Otera delivers best-in-class cyber security, data privacy and user trust with extensive encryption and infrastructure protection.

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