Otera + Appian

Overview

Appian provides a low-code platform for building workflows, automating processes, and orchestrating work across organizations. The platform routes tasks and enforces process logic, but users still make decisions at many key steps. When Otera connects to Appian, autonomous AI agents handle those decision points and execute the resulting actions, enabling end-to-end process completion without waiting for human input.

How It Works

Otera works alongside Appian, extending workflow orchestration into autonomous, end-to-end execution.

• Receive workflow tasks: Agents receive decision points, case data, and process context from Appian workflows, understanding what needs to be decided and what outcomes are possible.
• Make decisions: Otera evaluates each decision point against business rules, case context, and historical patterns to determine the appropriate path forward, handling the judgment that typically pauses workflows.
• Continue processes: Agents return decisions to Appian to advance workflows, triggering downstream steps and keeping processes moving without manual intervention at decision points.
• Route complex decisions: When decisions involve factors outside standard patterns or require human accountability, Otera routes them with full context so reviewers can engage efficiently.