The title alone signals where the analyst community sees enterprise operations heading. Forrester's latest report, "The AI Agent Pivot: A New Era for Process Design", features Otera (previously DeepOpinion) among the platforms shaping this emerging landscape. For anyone tracking the shift from manual operations to autonomous operations, the inclusion is worth noting.
Otera's view of this shift is straightforward. Most enterprise processes were designed for human execution, with software layered on top to assist. That architecture breaks down when the goal is not incremental efficiency but a fundamentally different operating model, one where specialized AI agents own the work end-to-end and humans govern by exception. Being recognized in a Forrester report focused on agent-driven process design suggests that this perspective is gaining traction beyond the companies already running it in production.
"The question facing every enterprise leader is no longer whether agents will run operations. It is whether your processes are designed to let them," said Stefan Engl, CEO of Otera. "Most organizations are still automating workflows that were built for people. The real unlock is redesigning operations so that agents can own them end-to-end, with humans setting the rules and intervening only where true judgment is required."
This is the principle Otera's platform is built around. Rather than layering AI onto legacy workflows, it enables enterprises to design processes where specialized agents collaborate across complex, exception-heavy operations, from intake through resolution, under full governance and auditability. The result is an operating model where volume and complexity scale without proportional growth in headcount, reshaping the cost structure of core operations worth up to hundreds of millions.
Across insurance, banking, and the public sector, the ability to transition from human-executed operations to autonomous operations is increasingly shaping competitive positioning. With clients including Allianz, Siemens, Hannover Re, and e&, Otera is where this transition is already running in production.
Click here to read the Forrester Report "The AI Agent Pivot: A New Era For Process Design"
About Otera
Otera brings autonomy to the operations the world depends on. We transform mission-critical processes into governed AI systems that decide and act end-to-end, freeing enterprises to grow without limits. Trusted by Allianz, Siemens, Bayer, SAAB, and Hannover Re.
Next Steps: From Insight to Action
Next Steps: From Insight to Action
.svg){kind=icon}
