From Otera's vantage point, serving enterprises like Allianz, CED, and Uelzener, the gap between what the market promises on autonomous AI and what actually runs in production remains significant. Many platforms market agentic capabilities, but in our experience, few deliver agents that execute complex, end-to-end enterprise processes at scale.
In April 2025, Forrester published a report titled "Agentic AI Agents Are A Rare Sighting." Otera (previously DeepOpinion) was named in the report. The full research is available directly through Forrester.
"The market conversation has moved past whether autonomous operations are possible. Enterprises like Allianz and CED are already running them. The real question now is how quickly the rest of the market will follow," said Stefan Engl, CEO of Otera.
The operational impact at these enterprises has been substantial. Based on Otera's deployment data, organizations running autonomous operations through our platform report 60 to 80 percent reductions in operational costs, not through incremental process tuning, but by replacing the manual operating model entirely. When agents handle the full process lifecycle under governed parameters, the economics shift from linear headcount scaling to a fundamentally different cost structure.
François Goffinet, CEO of CED, a third-party administrator managing over 600,000 claims per year, described the change directly. "We achieved speed. We achieved zero backlog. Everything is done for the next day, and the feedback internally and externally has been very good."
Goffinet also pointed to the strategic ambition behind CED's shift toward autonomous operations. "What we are aiming for is the smile of the end customer. That's the ultimate metric we are after." With claim classification and routing running autonomously, CED's teams now focus exclusively on cases that demand human empathy and specialized judgment.
Otera's platform operates across 400+ enterprise systems, executing end-to-end processes under full enterprise governance across regions and product lines.
At Otera, we see a pattern that is becoming difficult to ignore. Autonomous operations are no longer a theoretical destination. They are running in production at global enterprises today. The question for operational leaders is no longer whether this shift will happen, but whether their organization will lead it or respond to it.
To read the Forrester report "Agentic AI Agents Are A Rare Sighting", click here.
About Otera
Otera brings autonomy to the operations the world depends on. We transform mission-critical processes into governed AI systems that decide and act end-to-end, freeing enterprises to grow without limits. Trusted by Allianz, Siemens, Bayer, SAAB, and Hannover Re.
Next Steps: From Insight to Action
Next Steps: From Insight to Action
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