“Autonomous”: Otera Q2 2025 Product Launch Event Recap

Otera (previously DeepOpinion), the autonomous operations platform built for complex enterprise processes, today shared highlights from its Q2 2025 "Autonomous" product launch. The release introduces three platform capabilities designed to close the gap between automation and true operational autonomy, where specialized AI agents execute end-to-end processes while humans set the rules and govern outcomes.

This is a shift that enterprise operations leaders have been working toward for years. Not faster automation, but fundamentally different operations. One where the work itself runs autonomously, and human attention is reserved for the decisions that genuinely require it.

The results are already visible in production. CED, a claims management company processing hundreds of thousands of customer interactions per year, deployed Otera and moved from persistent backlogs to same-day resolution with near-zero error rates.

‍

Autonomy, Control, and Velocity. The Foundations of Autonomous Operations

Otera's platform is built around three principles that define how enterprises transition from manual operations to autonomous ones.

• Autonomy means maximizing the share of tasks that complete with no human touch. Not partial automation of fragments, but end-to-end execution by agents across the full process.

• Control means embedding business rules and human oversight precisely where autonomy is not yet appropriate. The goal is governed autonomy, not unchecked automation.

• Velocity means time-to-value measured in weeks, not quarters. Enterprises running on Otera reach production within 12 weeks of deployment.

These are not aspirational targets. They describe how Otera's platform operates in production today for enterprises including CED, processing high-volume, exception-heavy workflows at scale.

‍

Three Platform Capabilities That Advance Autonomous Operations

The Q2 2025 release introduces three major platform capabilities, each designed to move enterprises closer to fully autonomous operations.

1. New Agentic Flow Builder

A complete overhaul of Otera's no-code workflow builder. Teams can now design autonomous workflows visually, with real-time collaboration, reusable templates, Python scripting support, advanced error handling, and connectivity to over 400 enterprise systems. 

The significance for enterprise operations is direct. Business teams build and own their autonomous workflows without dependency on IT or specialized engineering resources. Partial workflows can be tested independently and reused across departments, cutting the time from design to production.

2. AIO v2 (AI Optimization Engine)

The upgraded AI Optimization engine generates improved workflow instructions with a single click, moving workflows closer to full autonomy by allowing agents to self-optimize their decision logic. 

For operations leaders, this means fewer human reviews, faster throughput, and a continuous narrowing of the exception pool that requires manual attention.

3. Control Hub Expansion

A major enhancement to Otera's governance layer, giving operations teams the ability to define complex business rules, build custom human validation interfaces, and dynamically route tasks, all without code.

This is where the "humans govern" principle becomes concrete. Operations leaders define which decisions require human judgment. High-value claims that need senior review, specific document types that route to specialist teams, or exception categories that trigger escalation. The platform enforces these rules autonomously.

"These updates aren't about making things easier for developers," commented Julien Palier, Otera's product lead. "They're about giving business teams direct control over where autonomy applies and where human oversight is required." ‍

CED Achieves Same-Day Processing Across 600,000 Annual Interactions

The most concrete evidence of what autonomous operations deliver in production comes from CED, a claims management company that processes hundreds of thousands of customer interactions annually.

Before Otera, CED faced a growing backlog across its email-driven claims operations. The volume was unmanageable with existing headcount, and the complexity of the work made simple automation insufficient.

After deploying Otera, CED eliminated the backlog entirely. All processing now happens same-day with near-zero error rates, and the company achieved this without hiring additional staff.

"We went from 600,000 annual emails with growing backlogs... to processing everything same-day, with nearly zero errors," said Francois Goffinet, CEO of CED. 

What stood out in CED's experience was that the value extended beyond technology deployment. Otera's analysts worked with CED's team to restructure operational logic that the organization's own teams had not been able to formalize on their own.

"The real value wasn't just in the technology," Goffinet explained. "It was in being able to structure some of our business realities that our own people hadn't been able to structure as well."

CED has since expanded its use of Otera across additional operational areas, with further use cases in deployment. The partnership has become a core part of how the company scales.

‍

What Comes Next for Otera's Autonomous Operations Platform

The Otera team also shared several focus areas for upcoming releases, each designed to deepen the platform's autonomous capabilities.

• Agent teams that coordinate across multi-step, multi-party processes, enabling end-to-end autonomous execution of workflows that span departments and systems.

• Autonomy tracking that gives operations leaders real-time visibility into how much of a given workflow runs autonomously versus requiring human intervention.

• Reusable automation components that allow teams to scale proven autonomous workflows rapidly across business units and geographies.

• A customer certification program to help enterprise teams build internal expertise in designing and governing autonomous operations.

"We're building the infrastructure for a different operating model," said Kerem Sozugecer, VP of Product & Engineering at Otera. "One where enterprises can run complex operations autonomously, at scale, while maintaining full governance and control over every decision."‍

‍

About Otera

Otera brings autonomy to the operations the world depends on. We transform mission-critical processes into governed AI systems that decide and act end-to-end, freeing enterprises to grow without limits. Trusted by Allianz, Siemens, Bayer, SAAB, and Hannover Re.