Otera + Teneo.ai

Overview

Teneo.ai provides conversational AI for enterprise customer engagement through the Teneo platform. The platform handles natural language understanding, but fulfilling customer requests requires backend integration and decision-making. Otera's AI agents extend Teneo by autonomously completing the operational work behind conversations.

How It Works

Otera works alongside Teneo, adding autonomous decision-making to conversational fulfillment.

• Receive conversation data: Agents pull customer intent, extracted entities, and dialog context from Teneo, establishing context for autonomous action.
• Evaluate fulfillment rules: Otera deterministically enforces business logic, eligibility criteria, and approval policies to customer requests automatically.
• Execute customer actions: AI agents collaborate to realize end-to-end workstreams processing transactions, updating accounts, and completing service requests without requiring human involvement.
• Return fulfillment status: When actions complete, Otera provides results back to Teneo along with personalized responses for customer communication.