Otera + Computing System Innovations

Overview

Computing System Innovations offers document capture and processing solutions for banking, insurance, and government organizations. The platform digitizes and routes documents, but acting on captured content requires manual decision-making and workflow completion. Otera's AI agents extend CSI by autonomously evaluating documents and completing downstream actions.

How It Works

Otera works alongside CSI, adding autonomous decision-making to document capture workflows.

• Receive captured content: Agents pull digitized documents, extracted data, and routing information from CSI systems, establishing context for autonomous processing.
• Validate and classify: Otera evaluates document completeness, classification accuracy, and data quality automatically.
• Execute business actions: AI agents route documents to appropriate systems, trigger collaborative agentic workflows, and complete cases without manual intervention.
• Resolve processing issues: When documents require re-capture or contain exceptions, Otera activates autonomous operations to resolve the situation.