IT Infrastructure Integration

Otera + Citrix

Citrix enables secure digital workspaces, and Otera autonomously handles the access decisions that balance security with user productivity.

Table of Contents

Overview

Citrix provides virtual apps, desktops, and secure access for enterprise workforces. The platform delivers applications and manages access, but access approval decisions and exception handling require manual IT review. Otera's AI agents extend Citrix by autonomously evaluating access requests and completing provisioning workflows.

How It Works

Otera works alongside Citrix, adding autonomous decision-making to workspace management.

  • Receive access requests: Agents pull workspace access requests, user context, and resource requirements from Citrix, establishing context for autonomous decision-making.
  • Evaluate access policies: Otera enforces workspace entitlements, security criteria, and provisioning rules to requests automatically.
  • Complete provisioning: AI agents approve workspace access, configure resources, and provision users without manual IT intervention.
  • Escalate policy exceptions: When requests require security review or involve sensitive resources, Otera routes them with context for IT team review.
CUSTOMERS

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CUSTOMERS

The Autonomous Era has already begun

+$300M
Profit
+30%
Opex Savings
"We’re running 90% autonomous ops across millions of claims, targeting $300M in profit as part of a broader 30-country transformation program."
Pieter Viljoen
Chief Data Officer
80%
STP
Zero
Backlog
"600,000 annual emails are now processed in a matter of seconds - if it had been 6 million, that would have been exactly the same thing."
François Goffinet
Chief Executive Officer

Pioneering secure Agentic Automation

Trusted by leading Fortune 500 companies, Otera delivers best-in-class cyber security, data privacy and user trust with extensive encryption and infrastructure protection.

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