BPM Integration

Otera + C TWO

C TWO automates business processes for operational efficiency, and Otera autonomously handles the decisions that complete each workflow.

Table of Contents

Overview

C TWO provides process automation solutions for enterprises improving operational workflows across departments. The platform executes and monitors processes, but decision tasks and exception handling require human intervention. Otera's AI agents extend C TWO by autonomously evaluating situations and completing workflow decisions.

How It Works

Otera works alongside C TWO, adding autonomous decision-making to process automation.

  • Access process data: Agents retrieve workflow instances, task queues, and business data from C TWO, establishing context for autonomous processing.
  • Evaluate decision criteria: Otera deterministically enforces business rules, approval logic, and routing conditions to pending tasks automatically.
  • Complete workflow steps: AI agents advance approvals, update process status, and collaborate autonomously to realize downstream actions without manual intervention.
  • Route exceptions: When tasks require specialized review or involve conflicting priority information, Otera routes them with context and recommendations for efficient review.
CUSTOMERS

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CUSTOMERS

The Autonomous Era has already begun

+$300M
Profit
+30%
Opex Savings
"We’re running 90% autonomous ops across millions of claims, targeting $300M in profit as part of a broader 30-country transformation program."
Pieter Viljoen
Chief Data Officer
80%
STP
Zero
Backlog
"600,000 annual emails are now processed in a matter of seconds - if it had been 6 million, that would have been exactly the same thing."
François Goffinet
Chief Executive Officer

Pioneering secure Agentic Automation

Trusted by leading Fortune 500 companies, Otera delivers best-in-class cyber security, data privacy and user trust with extensive encryption and infrastructure protection.

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