Otera + Bizagi

Overview

Bizagi serves enterprises across 50+ countries with low-code process automation for customer onboarding, procurement, and operational workflows. The platform models and executes processes, but decision points and approval steps still require human intervention. Otera's AI agents extend Bizagi by autonomously evaluating situations and advancing work to completion.

How It Works

Otera works alongside Bizagi, extending process automation into autonomous decision-making.

• Retrieve workflow data: Agents access process instances, task queues, and business data from Bizagi, establishing context for autonomous processing.
• Evaluate decision points: Otera deterministically enforces business rules, eligibility criteria, and approval logic to pending decisions automatically.
• Advance workflow steps: Specialized AI agents complete work items and update connected systems end-to-end without waiting for human review.
• Escalate complex situations: When decisions involve policy exceptions or require judgment, Otera routes them with full context and recommendations for efficient review.