Otera + Jack Henry

Overview

Jack Henry provides core banking technology to over 8,500 community banks and credit unions, managing accounts, transactions, and member services. The platform handles daily operations and regulatory compliance, but exception processing, complex requests, and decision-intensive workflows still require human intervention. Otera's AI agents take over the decision layer, autonomously evaluating situations and completing work end-to-end.

How It Works

Otera works alongside Jack Henry core systems, extending operational capabilities into autonomous processing.

• Retrieve member data: Agents access customer records, account details, and transaction histories from Jack Henry systems, building context for each pending decision.
• Process service requests: Otera evaluates account modifications, fee waivers, and service changes against policy rules, completing requests without manual approval queues.
• Handle loan operations: AI agents handle loan modifications and exception situations autonomously, applying business logic to determine appropriate outcomes.
• Escalate appropriately: When situations involve member relationships or policy exceptions requiring judgment, Otera routes them with full context and recommended actions.