Innsbruck, Austria – April 11, 2025 – The Practical Guide to Delivering Under 1 Hour Claims Settlements gathered insurance professionals from around the world to witness a pivotal moment in the evolution of claims handling. Hosted by DeepOpinion, the event offered a practical and inspiring look at how insurers are now delivering claims resolutions in under one hour—without infrastructure overhauls, without increasing staff, and without compromising on compliance or quality.
This milestone comes at a time when claims backlogs, customer dissatisfaction, and escalating operational costs continue to challenge the industry. The event centered on showing how insurers are overcoming these hurdles by deploying agentic automation: intelligent, self-orchestrating software agents that replicate human decision-making across complex back-office processes.
The Shift from Weeks to Minutes in Claims Settlements
A standout segment of the event was the live demonstration of a fully autonomous claims journey—from submission to final settlement—all processed in minutes. Through real-world case studies and firsthand customer stories, attendees saw how traditional, document-heavy, multi-system workflows could be reimagined into streamlined, no-touch experiences.
Francois Goffinet, CEO of CED, a third-party administrator handling over 600,000 claims annually, described the transformation in concrete terms:
"We achieved speed. We achieved zero backlog. So everything is done for the next day, and the feedbacks internally and externally have been very good."
Goffinet emphasized the strategic goal behind this transformation:
"What we are aiming for is the smile of the end customer. That's the ultimate metric we are after."
CED's implementation now automates 95% of its claim classification and routing, enabling its teams to focus solely on the exceptions—those claims that truly require human empathy and expertise.
Allianz Delivers the Future of Insurance, Today
Another highlight was the showcase of Allianz Partners' global deployment of autonomous claims processing. With operations spanning five countries and multiple lines of business, the insurer achieved over 90% straight-through processing for travel claims without altering its existing infrastructure.
Pieter Viljoen, Chief Data Officer of Allianz Partners, explained:
"Claims, if you look at it for insurance, should be the obvious first choice for application of large language models, because it's mostly costly."
"It's about some consistency, some accuracy and some quality of this decision-making, as well as clearly significantly lifting the work of operations to 90% plus automation rate."
Viljoen noted that beyond speed and cost-efficiency, the biggest value driver was the ability to ensure consistent, compliant decisions at scale—an imperative for global insurers operating under regulatory scrutiny and rising customer expectations.
Agentic Automation: From Concept to Reality
The heart of the event revolved around practicality. Attendees were introduced to "The Practical Guide to Delivering Under 1 Hour Claims Settlements," outlining how automation-ready platforms can:
- Connect to existing systems of record without replacement
- Interpret unstructured emails, documents, and photos
- Run completeness and policy checks autonomously
- Enable seamless oversight for edge cases through a business-in-the-loop interface
Live demos illustrated how "David's Claim," a simulated travel insurance case, could be processed end-to-end by a suite of agentic skills—mimicking the role of adjusters, analysts, and back-office teams in real time.
A Movement Begins: Autonomous Is No Longer Optional
As the event closed, the message was clear: autonomous claims processing is not a vision for the future, it's a standard being set today by the most forward-thinking insurers. And it's redefining what's possible across the industry.
"We need to remove the administrative burden away from our core resources," said CED's Goffinet, "to make sure we focus them on what really matters and what really creates value for the end customer."
With over 90% of attendees expressing interest in launching their own automation journeys, the event marks the beginning of a broader movement—one where operational efficiency, regulatory compliance, and world-class customer experiences are no longer trade-offs, but outcomes of the same strategy.
Experience the Transformation Yourself
Missed the event? See how leading insurers are achieving under 1-hour claims processing with agentic automation by filling the form below.
About DeepOpinion
DeepOpinion is pioneering the field of agentic automation, helping insurers and financial institutions transform complex, document-heavy processes into autonomous workflows.
Connect with us: LinkedIn: https://www.linkedin.com/company/deepopinion-ai
Next Steps: From Insight to Action
Next Steps: From Insight to Action
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